5 years
Microsoft’s Surface tablets are one of the best tablets in the industry right now. Next to Apple’s iPads, the Surfaces represent a near perfect marriage of software and hardware in a convenient form-factor. Now, the ta...
by Pradeep
6 years
According to the J.D. Power 2016 U.S. Tablet Satisfaction Study, Microsoft ranks second behind Apple in customer satisfaction. The study measures customer satisfaction with tablets across five factors (in order of importance): per...
by Surur
7 years
While Windows Phone has never had the most customers, it has always done pretty well when it has come to customer satisfaction. Analytics company Argus Insights has posted a report on the US smartphone market in Q2 2015 and report...
by Surur
7 years
Customer satisfaction scores used to be one of the strong points of Windows Phone, but it seems in the last year, with the increasing focus on affordable handsets and the lack of flagship devices, something has gone wrong, and aft...
by Surur
8 years
If you ask many they will tell you Windows Phone had a pretty poor year, with a failure to improve market share and a concentration on low-end handsets. Interestingly however the results of the yearly American Consumer Satisfactio...
by Surur
8 years
JD Power have posted their bi-annual customer satisfaction survey of US smartphone customers by carrier. OEM Mar-12 Sep-12 Mar-13 Sep-13 Mar-14 Apple 839 849 855 &#...
by Surur
9 years
JD Powers posted their bi-yearly Smartphone Customer Satisfaction Survey in USA. The survey once again reads as good news for Nokia, who once again beat Samsung and was second only to Apple. Nokia improved its score to 840, from 7...
by Surur
9 years
Windows Phones have always scored well when it comes to customer satisfaction, and a new survey published by PCMag finds this satisfaction also carries over into the work place, with business users who use Windows Phones as their ...
by Surur
9 years
The Samsung Galaxy S4 on Verizon has about the same number of user reviews as the Nokia Lumia 928, but its clear from the distribution of the ratings that buyers of the Nokia handset are much more satisfied with their Windows Phon...
by Surur
9 years
Finnish retailer Verkkokauppa.fi has recently taken the unprecedented step of publishing the return and service rates for the products it sells. Verkkokauppa.fi is a large and well established online retailer with 230 million euro...
by Surur
9 years
AmplifiedAnalytics have mined 142,369 online customer reviews published prior to March 30, 2013 and found on average AT&T subscribers who used Nokia smartphones had customer satisfaction 21% above average compared to oth...
by Surur
9 years
JD Power have published the result of their bi-annual smartphone customer satisfaction survey. Overall, except for HTC and Blackberry, customer satisfaction is on the increase, with customers increasingly happy with styling, featu...
