Helpshift is a San Francisco based startup that is revolutionizing the customer support experience on mobile devices. Today, they announced that they are raising $23 Million Series B with participation from new investors including Microsoft Ventures, Salesforce Ventures and others.
Through an intuitive user interface, Helpshift makes it easy for businesses large and small to proactively support and engage their customers. Their support platform includes native functionality such as in-app FAQ’s, in-app chat, a full CRM ticketing system, in-app campaigns, and in-app surveys, making it easy for companies to provide a best-in-class customer support experience on any device.
Microsoft itself is a customer for Helpshift. Companies such as Zynga, Virgin Media, Western Union, Flipboard, Shyp, Luxe, WordPress, and thousands of other industry-leading brands, startups, and developers use the Helpshift platform to provide in-app support. Helpshift is installed on more than 1.3 billion devices worldwide, and serves 300+ million mobile customers monthly.
“Helpshift has been a great partner for Microsoft and our investment today represents our confidence in their messaging-based approach to customer service, as we hold a shared value of providing the seamless experience customers want,” said Nagraj Kashyap, corporate vice president, Microsoft Ventures.