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Phone calls have always been an important tool for businesses in order to communicate with their clients. Even with smart technology allowing us to complete orders in just a few clicks, a huge number of customers still appreciate a human-to-human interaction that feels more trustworthy. If you are a small business looking for Windows-compatible call center software to carry out your customer communication, Ringover could be a great option for you! Let’s discuss some of its key features and benefits.
Ease of use and flexibility
When it comes to call center software for small business, simplicity, and user-friendliness an important considerations. Ringover stands out with its quick setup process and intuitive interface. This allows businesses to start using the system without the need for extensive learning and training.
In addition, the software is also highly customizable, allowing businesses to easily tailor specific functionality or features to their individual needs. Whether it is creating custom greetings or setting up custom call queues – such flexibility is particularly beneficial to small businesses.
Ringover comes equipped with a wealth of features designed to enhance the call center experience for your customers. Some of its key functionalities include unlimited calling, IVR, live coaching, advanced analytics, omnichannel routing, power dialer, and more. The software helps businesses reduce waiting times and improve customer satisfaction through increased productivity and efficient team training capabilities.
The ability to integrate with third-party apps is crucial for small businesses, as the majority will be using separate software to carry out their CRM, accounting, marketing activities, or e-commerce operations. Ringover provides seamless integrations with popular systems and productivity tools, including Salesforce and HubSpot. These integrations enable businesses to create efficient workflows across multiple platforms, with data easily accessible at all times.
Pricing is undoubtedly one of the most important considerations for small businesses with limited budgets available. This is where cost-effective solutions like Ringover are really shining – their pricing comes in a range of packages with varying features. The businesses may select the package that best fits their needs and budget or, if required, opt for a custom pricing plan with selective functionality. All of the plans available offer unlimited calls across 110 destinations worldwide.
Another great advantage of Ringover is its scalability. As your business grows, your call center solution should be able to grow with it. Ringover will adapt to your ever-changing needs with no issues since adding new features, users, or communication channels is quick and easy. This also ensures that businesses only pay for what they use, so they don’t need to make large investments into complex systems early on.
Lastly, Ringover is praised for its customer support, which is available through multiple channels, including live chat, email, social media, and phone. The majority of small businesses do not have an in-house IT department, so having responsive and knowledgeable support available is essential in case of any issues or questions.
Over the last couple of years, Ringover has been top-rated as the best call center software for small businesses across various platforms. This comes as no surprise, given its large set of functionality, scalability, integrations, and other advantages that are also very affordable and friendly for small businesses. Not to mention, its compatibility with Windows further enhances the appeal!