Twitter has been accused of complacency as its platform has been hijacked for abuse over the past few years.
While the firm instituted new policies, those proved to be less than effective.
Twiter is now looking for a new way to foster healthy discussion on the platform, as opposed to what it is now.
“Twitter’s health will be built and measured by how we help encourage more healthy debate, conversations, and critical thinking; conversely, abuse, spam and manipulation will detract from it, ” said a Twitter Blog post, “We are looking to partner with outside experts to help us identify how we measure the health of Twitter, keep us accountable to share our progress with the world and establish a way forward for the long-term!”
“We have witnessed abuse, harassment, troll armies, manipulation through bots and human-coordination, misinformation campaigns, and increasingly divisive echo chambers. We aren’t proud of how people have taken advantage of our service, or our inability to address it fast enough.” said CEO Jack Dorsey, espousing the same sentiments “While working to fix it, we’ve been accused of apathy, censorship, political bias, and optimizing for our business and share price instead of the concerns of society. This is not who we are, or who we ever want to be.”
Twitter wants to make 280 characters viable for human interaction without the vitriol. Its possible, but the very nature of the internet and human nature makes this improbable.