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Microsoft today announced that Sutherland Global Services, a leader in business process and technology management services has selected Microsoft business solutions like Dynamics CRM to transform its customer interaction management system. A major area of this focus is the digital transformation of key internal operations and processes, aimed at further enhancing the company’s track record of service excellence and consistent delivery of measurable results that impact their business.
To move the customer experience and quality of interactions to the next level, Sutherland evaluated several CRM platforms before ended up selecting Microsoft Dynamics CRM Online. They selected it based on its flexibility, customization capabilities and ease of use. The platform also provides Sutherland consultants with a seamless transition path because of their familiarity with other Microsoft business solutions, such as .NET, SharePoint Online 2013, SQL Server and Microsoft Lync. Sutherland recently and very successfully launched the first phase of the Dynamics deployment.
Sutherland provides business-critical technology and analytics-enabled services to Fortune 1000 clients, which require secure and scalable platforms to enable Sutherland’s more than 30,000 employees across 40 operational facilities around the globe to deliver best-in-class services for efficiency and customer experience.
Read the full press release here.