Surface Laptop 7 is now tagged as "frequently returned" on Amazon

Amazon has recently marked some configurations of Microsoft’s Surface Laptop 7 as “frequently returned”, suggesting potential buyers read reviews from other customers before they buy. The Surface Laptop 7 models in question feature Qualcomm’s Snapdragon X Elite processors, which are based on Arm architecture.

Compatibility issues drive the returns

While the processors are efficient in terms of power consumption and battery life, they have been associated with software compatibility problems. The majority of Windows software is built to be compatible with traditional x86 processors, and running them on Arm-based machines might necessitate emulation, leading to performance loss or incompatibility.

Users have reported complaints about incompatibility with software and non-unity of performance on such devices. Even though its Amazon rating is 4.2 stars, most users report complaints about issues with the smooth operation of the Arm-based processor over some apps.

Amazon’s “frequently returned” label is a tip to consumers to do their research and read the reviews of others cautiously before purchasing the Surface Laptop 7 with Snapdragon processors. Prospective customers must weigh the benefits of better battery life against potential software limitations and performance limitations.

But keep in mind that Microsoft also launched Intel-based models of the Surface Laptop series. These models will likely solve compatibility problems accompanying Arm-based systems, offering users a more seamless experience with better application compatibility.