Microsoft's Azure AI Health Bot upgrades target healthcare-specific conversational AI needs

Microsoft today announced a private preview of powerful new generative AI capabilities within its Azure AI Health Bot service. Building upon the April 2023 integration with Azure OpenAI Service, these features bring further customization and reliability advancements to healthcare chatbots. Microsoft Copilot Studio integration enables organizations to create tailored AI assistants specifically designed to address the unique complexities of the healthcare sector.

Highlights of the new capabilities:

• Healthcare-Focused AI Copilots: Organizations can develop virtual assistants to support patients with reliable information, as well as guide healthcare professionals through protocol-driven procedures and access to the latest medical insights.
• Accurate, Trustworthy Information: Generative answers tap into an organization’s own resources, credible public healthcare websites, and authoritative sources such as the NIH and FDA This ensures answers are grounded in verified medical knowledge, reducing the risk of misinformation.
• Prioritizing Safety: Quality checks mitigate potential AI errors in clinical scenarios. AI-specific disclaimers and user feedback mechanisms promote transparency, while healthcare-adapted compliance controls prioritize patient data protection.
• Streamlined Workflow Support: The ability to blend protocol-based flows with generative AI answers allows for the creation of chatbots that can navigate routine tasks and tackle more nuanced conversations. This frees healthcare providers to focus on complex patient interactions.
• Credible generative AI fallback: When answers are not available for a user medical query, this feature makes use of credible content to enhance responses, providing users with reliable guidance backed by clinical Retrieval-Augmented Generation (RAG) support. This feature avoid potential errors and ensures the delivery of trusted information in healthcare settings.

Interested customers can sign-up for the private preview of Azure AI Health Bot with generative AI.