Microsoft announces range of improvements to Feedback Hub

Microsoft program manager Devin Sinha just announced the latest updates on Feedback Hub for Windows Insiders.

1/3 Happy Monday! I wanted to share a preview of some updates coming to #FeedbackHub soon for #WindowsInsiders.

— Devin Sinha (@Giffdev) August 19, 2019

The new user interface has been updated with further changes to improve clarity and function.

2/3 A detailed announcement will be published soon to FBHub. In summary, we're improving the Feedback search experience, allowing you to provide more details on problems rather than only voting on problems. The more specifics you can provide, the faster our engineers can debug! pic.twitter.com/p9Y5g4dGcf

— Devin Sinha (@Giffdev) August 19, 2019

The Feedback Hub team has been hard at work lately bringing some app updates based on your feature requests, and we have a few changes and improvements to talk about today!
On the Feedback section of the app, you will now more clearly see differentiation between Problems and Suggestions, with each being indicated with an icon, color, and Problem or Suggestion displayed above each feedback entry. We also have updated iconography and displays for Adding similar feedback to problems, upvoting suggestions, and adding comments to feedback.

The latest update includes even more additions to the new user interface.  An improved Feedback search experience now allows users to describe their problems instead of just voting on them, thereby allowing issues to be addressed and resolved more efficiently.

In the past, Feedback Hub allowed two kinds of participation on feedback: upvoting and adding more details. The notion of voting on Suggestions makes a lot of sense – Engineers at Microsoft want to know which features the community wants us to build next, and voting on feature suggestions is a great way to see where your interest lies.
However, voting on Problems was trickier – Problems are not a matter of popularity, and what helps engineers here resolve problems is having clear descriptions of how the symptom arose. Feedback is especially helpful if it includes a reproduction the problem, diagnostics that help our teams pinpoint what went wrong so they can fix issues faster. Voting on the search page often did not provide enough detail as to what was happening, and we saw that few people went into existing feedback to add their personal reproduction of the issue.
With the new Add similar feedback feature, selecting a problem with symptoms that match your own will take you to the feedback form with the title pre-filled. You edit the title or add your own description to let us know exactly what was happening when you encountered the problem. We’ll already have your category selected to ensure the right feature team sees your feedback, and in our new Similar Feedback section, the feedback you selected will already be selected. As usual, the last step involves optionally adding your own reproduction of the issue or any attachments you like.

The other change of note is the new, discrete Achievements section.

3/3 We're also making Achievements its own section, with new UI to highlight the various achievement categories! Hope you like the changes, and they'll be available to Insider Fast soon via the store. Let us know what you think! pic.twitter.com/0YE416p8O3

— Devin Sinha (@Giffdev) August 19, 2019

We are excited to announce a refresh of the Windows Insider Achievements page. We’ve made achievements more discoverable by moving them from your profile page to their own landing page, and we added additional features that allow you to categorize and track your progress. Be sure to check it out today and begin unlocking badges. We would love to hear your feedback on social media by using the hashtag #builds4badges.
The information previously found in your profile (Device ID and User ID) is now located in Settings.

You can read the detailed changes as described by Microsoft in the Feedback Hub, here.