Building a simple bot for customer service is an easy task, but it rarely satisfies the needs of a customer. In order to deliver a truly great customer experience, one need to build a complex bot that can engage with millions of customers. Microsoft’s new Dynamics 365 Virtual Agent for Customer Service allows organizations to easily build high-quality bots without the need of AI software engineers or data scientists. Subject matter experts can use no-code graphical designer to create a bot and deploy it to a website in a streamlined and hassle-free way.
Dynamics 365 Virtual Agent for Customer Service also works well with other Microsoft services like Microsoft Flow, Dynamics 365 Customer Service Insights and others. Customer Service Insights will offer actionable views into critical customer service performance metrics and operations data.
Virtual Agent for Customer Service is now in preview, check it out here.