Users of the new iPhone X are reporting issues with the Face ID not being able to authenticate Family Purchases. The issue was shared first on the Apple’s Forum and it said:
I’m sure that after I set up my iPhone X last weekend, I was able to approve family purchase requests with Face ID. Now, for every request I get (and with 3 kids I get lots of them!) I’m being forced to type in my Apple ID password, which is frustrating given how complicated they have to be these days to be considered secure.
I’ve checked every setting I can find, turned relevant settings off and back on, and even removed the Apple ID from my phone entirely and set it back up again. But sadly, it still wants me to type in the full password. Interestingly, it still lets me use Touch ID on my iPad to approve, so it seems to be specific to the iPhone X/Face ID combo.
The issue is not a major one but is rather frustrating if you were in the habit of using Touch ID to approve purchases. The company hasn’t cleared the reason for the issue but one may suspect it has something to do with the security of the device. Apple did admit that chances of breaking Face ID security in the case of siblings, twins, and children increase under the age of 13. This is turn coincides with the Ask to Buy feature that is turned on by default for children below the age of 13.
We are yet to receive an official statement from Apple and until then you have no choice but to enter passwords manually to approve purchases. Do any of our readers faced this issue? Do let us know in the comments section below.