Last year, Uber announced a new safety feature called Real-Time ID Check, it uses Microsoft Cognitive Services to protect both riders and drivers. Uber today announced that they are expanding this feature to 5 new cities (Mumbai, New Delhi, Bengaluru, Hyderabad and Kolkata) in India. They will expand it to other cities in the coming months.
Real-Time ID Check prompts drivers to share a selfie before going online to help ensure the driver using the app matches the account they have on file. This prevents fraud and protects drivers’ accounts from being compromised. It also protects riders by building another layer of accountability into the app to ensure the right person is behind the wheel. How it works,
- Drivers are asked periodically to take a selfie in the Uber app before they accept rides.
- Uber uses Microsoft’s Cognitive Services to instantly compare this photo to the one corresponding to the account on file.
- If the two photos don’t match, the account is temporarily blocked while Uber looks into the situation.
During the pilot of Real-Time ID Check, their system accurately verified more than 99% of drivers. Given that verification takes only a few seconds to complete, Uber thinks that this feature proactively and efficiently builds more security into the app.