Salesforce wants antitrust enforcement agencies to ‘be vigilant’ with Microsoft
Earlier today, Microsoft announced that the European Commission cleared its $26.2 billion acquisition of LinkedIn. The LinkedIn acquisition is definitely one of the fascinating acquisitions Microsoft made since the acquisition o...
Microsoft details the preview of Relationship Insights for Dynamics 365
Microsoft today detailed the Relationship Insights feature that is part of Dynamics 365. Relationship Insights leverages the data-integration and artificial-intelligence capabilities built into Azure to combine and analyze the Dyn...
Microsoft introduces Outlook Customer Manager
Microsoft today introduced a new Office 365 service: Outlook Customer Manager. As the name implies, the new Office 365 service essentially allows users to keep track of their customers and get all the data about a certain customer...
Microsoft combines its CRM and ERP cloud offerings into the new Dynamics 365
Microsoft today announced Dynamics 365 bringing their CRM and ERP cloud offerings into one cloud service with specific, purpose built, apps for each key business processes – like Finance, Sales, Customer Service, etc. Dynamics 3...
Helpshift raises $23M in Series B Funding from Microsoft Ventures and others
Helpshift is a San Francisco based startup that is revolutionizing the customer support experience on mobile devices. Today, they announced that they are raising $23 Million Series B with participation from new investors including...
Salesforce Announces SalesforceIQ Inbox For Microsoft Outlook
Salesforce yesterday announced SalesforceIQ Inbox for Outlook. SalesforceIQ Inbox for Microsoft Outlook, that transforms every Sales Cloud user’s inbox into a modern CRM app by bringing SalesforceIQ’s Relationship Inte...
Microsoft acquires Adxstudio, Web portal and application lifecycle management solutions provider
Microsoft today announced that they are acquiring key product and technology assets of Adxstudio Inc., a provider of Web portals, online engagement solutions and application lifecycle management solutions for Microsoft Dynamics CR...
Microsoft Reveals Dynamics CRM 2016, Coming Later This Year
Microsoft today announced that they are releasing the next version of our customer engagement solution — Microsoft Dynamics CRM 2016 — in Q4 of this calendar year. The new features coming in this release are designed t...
Gartner: Microsoft Is One Among The Fastest Growing CRM Providers In 2014
Worldwide customer relationship management (CRM) software totaled $20.4 billion in 2013, up 13.7 percent from $18 billion in 2012, according to Gartner. Microsoft’s Dynamics business which includes CRM, ERP and other related...
Microsoft Announces General Availability Of Microsoft Social Engagement
Last year, Microsoft Social Listening was announced providing social listening and social analytics tools to help sales, marketing and service teams gain insight into how people feel about your business. Microsoft is re-branding i...
Microsoft Announces Spring ’15 Release Of Microsoft Dynamics CRM With Many New Enhancements And Features
Microsoft today announced the Spring ’15 release of Microsoft Dynamics CRM that takes intelligent customer engagement to the next level by delivering enhancements and innovations in five key areas: Productivity, Social, Mobili...