Microsoft has decided to pull a firmware patched, for the Surface Pro 2, pushed through Windows Update on December 10, 2013. Microsoft started receiving complaints shortly thereafter when numerous users began experiencing an error code (80070490) when attempting to install the update. Microsoft explained a few days after that this update was triggering a false error message upon installation.
“To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10th, 2013. We are working to release an alternative update package after the holidays,” Microsoft stated.
A number of users also experienced reduced battery life after installing the update.
“Some people may by experiencing a false error message, 80070490. The firmware update should be installing correctly; however, if you received this error message, we recommend that you go to Device Manager check the firmware history to ensure the latest update installed. If it did not install correctly, please let us know on this forum so we can work to fix the issue. Thank you for your patience and know we are in the process of addressing this issue.”
The Dec 2013 firmware update was aimed at improving the system’s stability especially when minimizing full screen games, provide an updated WiFi driver, improve the Surface Cover interaction, optimize the two-finger trackpad, improve color fidelity for applications, and much more. All these issues were addressed based on consumer feedback.
It is not all too surprising that this happened. Close observers of the company know that Microsoft essentially stops working around Thanksgiving and most of the company goes skiing. You may recall such codenames as Whistler and Blackcomb named after ski resorts. This tradition was brought to the company by Dave Cutler who would give employees leave after a successful holiday release. Terry Myerson is looking at changing this by re-aligning the company around a Spring release schedule. We’ll most likely see a fix for the Surface Pro 2 when employees get back to work around mid-January.