REDWOOD CITY, CA–(Marketwire – January 25, 2011) - Support.com is expanding its remote technology services platform and service offerings to provide support for new Androidâ„¢, iPhoneÂ®, iPadÂ®, iPodÂ® and Windows Phone 7â„¢ devices. These new services will utilize Support.com’s advanced technology platform, which enables a quick, cost effective and stress free support experience.
"Technology has always allowed Support.com to deliver higher quality services faster for the PC and now we’re bringing those gains to the expanding mobile universe," said Josh Pickus, President and CEO of Support.com. "Our move into mobile is consistent with our overriding goal of being the one support call a consumer will ever have to make regardless of the technology or hardware they’re working with."
Move toward a Mobile World Driving Expansion
According to Morgan Stanley1, the number of mobile Internet users could approach two billion globally by the end of 2015. In the US alone, mobile data was expected to exceed one Exabyte (one billion gigabytes) for the first time by the end of 20102. With this growth comes a greater need for tech support, as evidenced by a newly released survey by market research firm Parks Associates3, showing that two-thirds of all wireless or mobile users have experienced some kind of problem in the past year.
Getting the Most from Mobile with Support.com
From basic set up to more advanced needs, Support.com’s mobile support is designed to help both new users and seasoned veterans get the most out of the mobile computing experience. The services being offered meet the critical needs of this emerging market, which include setup, training, syncing as well as providing mobile access to a user’s most important home or work data.
For setup, Support.com will ensure that a user’s mobile device can access higher speed WiFi networks and will configure all of their email accounts to also work on their device. Training will show users how to use critical functions of their device, including email, web browsing and, most importantly, finding, installing and using Apps. Syncing installs and configures software and shows users how to move critical media files from their mobile device to their PC for editing, viewing and safe-keeping. Finally Support.com provides services that allow users to access and distribute all of their key PC data remotely from their mobile device even when their home or work computer is turned off.
Support.com’s mobile support services for Apple’s iPad, iPhone and iPod touchÂ® devices are available now for new and existing customers by visiting www.support.com or calling 1-800-PC-Support. Support for Android phones and tablets and Windows Phone 7 devices will be available through Support.com beginning later in Q1.