Royal Mail has ordered 25,000 CN3 Windows Mobile Smartphones as part of its investment in new technology and will start supplying the devices to postmen and women this summer.
Royal Mail delivers 80 million items a day to 28 million addresses across the UK. The Intermec CN3 mobile computer will enable Royal Mail to improve on its current paper-based system for collecting signatures for the majority of its tracked products, including Special Delivery and Recorded Signed For services. The information will then be sent back via GPRS wireless technology to the sending customers, who will confirm the delivery, and view the signature. The company says this can be done within 15 minutes.
Robin Dargue, chief information officer of Royal Mail Group, said: “We embarked on a series of trials across the UK late last year to test the suitability, compatibility and benefits of a postal digital assistant for both our customers and our staff. The feedback from both groups was extremely positive especially when it came to ease of use of the CN3.”
The CN3 includes four integrated radios including GPS. It also runs Windows Mobile, which supports direct push wireless email.
While Windows Mobile has found a ready home in business and industrial settings which require a robust expandable OS, it is unfortunate that massive deployments such as these often do not get counted by consumer-focussed analystsÂ like Gartner and the IDC.
Source:Intermec press release