Responding to customer complaints, Pharos has announced the free replacement of faulty Pharos Traveler 137 handsets, currently being sold on Cincinnati’s Bell’s network in USA.
The handsets had been presenting with issues related to a faulty power buttons, which would fail to start after charging overnight, requiring a soft reset to fix, and also with a faulty battery meter, meaning in some handsets the battery meter may read 100% when it is actually empty.
The handsets, which originally shipped with Windows Mobile 6.1, will be swapped out free of charge for Windows Mobile 6.5 versions.
"It’s true that Pharos is a very small player compared to the big names in the smartphone business," a spokesman said, "but maybe the way they treat their customers shows that it can be better to deal with a small outfit that cases."
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