Nokia Shows Improvement In American Customer Satisfaction Index

Reading time icon 1 min. read


Readers help support MSpoweruser. We may get a commission if you buy through our links. Tooltip Icon

Read our disclosure page to find out how can you help MSPoweruser sustain the editorial team Read more

US Nokia Durability List
Nokia has gained a point in the recently released in American Customer Satisfaction Index report. Nokia always struggled to make both market and brand presence in US when compared to other countries. With recent release of Windows Phone devices, Nokia is now focusing on US market more than event. The reported American Customer Satisfaction Index shows the work in progress as Nokia gained 1 point to 76 up form 75 in last year’s report.

It is of note that Nokia’s Windows Phones are outscoring HTC’s Android handsets and matching Samsung’s and of course is far ahead of Blackberry.

Meanwhile, Microsoft lost one point to score 74 down from 75 last year. ACSI commented the following on Microsoft’s decline in score.

With global PC shipments having their largest quarterly drop in 20 years, the market remains thorny. Windows 8, criticized by users for its interface, has not derailed customer satisfaction for Microsoft, but it has not helped either.

via: ZDNET

User forum

0 messages