Nokia Details How HERE Location Experiences Team Handles Customer Feedback

HERE Maps Feedback

Nokia today detailed how the HERE location experiences team at Nokia handles customer feedback through various ways. There are many Consumer Insight Specialists for HERE to sort, translate, and score each and every piece of feedback that enters Nokia’s database through feedback buttons in each of the HERE app. In fact, they receive over 400+ pieces of feedback each day and the volume goes higher on new update release days.

“We enjoy reading people’s feedback, good or bad. It’s vitally important that we understand what people need and the best way for us to learn that is to have people tell us directly.”

Read more about it from the link below.  The next time you use HERE apps such as HERE Maps, HERE Drive or HERE Transit, Nokia expects some kind of feedback from you to improve the experience. You can event tweet them at @heremaps on your feedback.

Source: Nokia

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