Microsoft’s Surface devices are good at many things, but reliability is not one of their strongest suits. This was illustrated ever so clearly by the Surface NFL debacle over the past year, with the tablet being blamed for failing due to internet connectivity issues and other miscellaneous issues (rightly or wrongly).
Those issues havge taken their toll on some coaches, with Bill Belichick (New England Patriots coach) eschewing the troubled tablets, citing issues with their reliability and lack thereof.
As you probably noticed, I’m done with the tablets. They’re just too undependable for me. I’m going to stick with pictures, which several of our other coaches do, as well, because there just isn’t enough consistency in the performance of the tablets. I just can’t take it anymore.
For me, personally, it’s a personal decision, I’m done with the tablets. I’ll use the paper pictures from here on, because I just have given it my best shot. I’ve tried to work through the process. But it just doesn’t work for me, and that’s because there’s no consistency to it.
His full – impassioned – rant was transcribed by NESN’s Zack Cox, and can be found below.
Here's Belichick's full answer as to why he hates the tablets. Lasted five minutes and 25 seconds. pic.twitter.com/wcSqebtQRu
— Zack Cox (@ZackCoxNESN) October 18, 2016
While Microsoft Surface tablets are good all-round devices, their unreliability in performance at times might make them a frustrating experience for some users – especially in an environment as hectic and fast paced as the NFL.
This very public setback doesn’t mean Microsoft should abandon its project for bringing Surface devices to the NFL, rather, it should focus on making the next-gen Surface Pros reliable enough that users can count on them in a pinch.