Microsoft’s Message To Microsoft India Online Store Customers


13, 2012

Yesterday, Microsoft India Online Store ( was hacked by a chinese hacker group. Microsoft took the site down with a message that site will be back in sometime. Microsoft India spokesperson sent us the following message regarding the issue,

“Microsoft is investigating a limited compromise of the company’s online store in India. The store customers have already been sent guidance on the issue and suggested immediate actions. We are diligently working to remedy the issue and keep our customers protected.”

But here is the email sent to all the Microsoft Store India customers who were affected by this hacking issue.

Microsoft Store Customer Update
We are writing to inform you that there may have been unauthorized access to some of your customer account information on Microsoft Store India ( We have confirmed that databases storing credit card details and payment information were not affected during this compromise. However, exposed account details may include non-financial related information including e-mail address, password, order details and shipping address.
Microsoft Store takes this situation very seriously, and the company is diligently working to remedy the issue and keep our customers protected. We need your help in this regard and we ask that you please take the following steps to prohibit any further unauthorized access to your information.
Precautions You Should Take
In order to secure your account information, Microsoft Store will take the action to re-set your password. Please follow these steps to ensure your privacy is protected:
1. If you use the same e-mail and password combination on any other sites, including non-Microsoft websites or services, you should proactively change the password immediately to ensure your personal information is protected.
2. You will receive an e-mail with a temporary password and a prompt to create a new password. Please note, the password reset relates only to Microsoft Store India.
3. Once you receive the e-mail you should immediately create a new password, one that is both secure and familiar to you.
Microsoft Store is Here to Help
We understand that you may have additional questions and Microsoft Store is here to help. If you have specific questions about your Microsoft Store account or want more information about computing and personal security please contact us at 1800-102-1100.
We apologize for any inconvenience this incident might cause.
Thank you, Microsoft Store India

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