Microsoft talks about engendering customer loyalty by delivering updates which makes phones better with time

In a job post which will is either a charter for the Windows Phone update team or incredibly hypocritical, depending on if a Windows Phone 8 update will be delivered to existing Windows Phone 7 users, Microsoft talks extensively as to the benefits of delivering updates to Windows Phone handsets.

The job posting for a Program Manager in the CXE: Systems and Automations  team mentions “every single day we have the chance to build customer loyalty by building great products that get better with time via update” and also emphasises “To be successful in the phone business we need to swiftly and reliably increase end user value, while we simultaneously broaden the reach of Windows Phones by getting it into the hands of more customers in more places around the world.”

I could not have said it better myself.

Hopefully these ideas are not just platitudes, but are already guiding principles for the Windows Phone team as they get ready to release their next big OS update.

See the job post after the break.

Program Manager, Senior – Windows Phone (794301) Job

Date: May 16, 2012

Location: Redmond, WA, US

Job Category: Software Engineering: Program Management
Location: Redmond, WA, US
Job ID: 794301-81570
Division: Windows Phone Division

Do you believe we need to win customer loyalty every single day? Do you live at the intersection between the client and the cloud? Are you excited about services, infrastructure and tools that enable Microsoft to update and service products – both our own and our partners – with quality? If so, then the CXE: Systems & Automation team in Windows Phone may be the right place for you.

The phone is the most personal of personal computers, and every single day we have the chance to build customer loyalty by building great products that get better with time via update To be successful in the phone business we need to swiftly and reliably increase end user value, while we simultaneously broaden the reach of Windows Phones by getting it into the hands of more customers in more places around the world. The CXE: Systems & Automation team in Window Phone has the mission to do just that.

Understanding the landscape, knowing where we need to invest, and reaching out to partners, both internal and external, takes a rare individual who has the knowledge to go deep into technical issues while at the same time having a broad understanding of the ecosystem. This position will join the program management team as an individual contributor driving and solving critical planning and technology problems on a “multiple times per year” cycle. You will do so by working across groups and aligning teams with varied missions and resources, including critical partnerships with the Windows Update team, and with large OEM’s and MO’s that are located around the world.

The ideal candidate will shine in an environment that requires the ability to:
Understand how smartphones are designed, built, and delivered into the hands of end users
Quickly develop domain expertise in a wide variety of technical, business and even cultural aspects
Think holistically about how to build highly customizable products that can be shaped by our distribution partners
Think creatively about solving problems associated with designing and delivering base OS images to OEM and MO partners in any market

All candidates should be an experienced Program Manager with a strong track record of understanding complex systems involving many partners, creating a vision to drive mutual success and working hard to actually deliver against that vision.
Qualifications and competencies
BS in an engineering discipline, computer science, or an equivalent degree is required.
Product development experience with an emphasis on cloud/service offerings (6+ years)
Project/Program Management experience (6+ years)
Demonstrated cross-functional collaboration
Excellent written and verbal communications
Experience with Device OEMs and/or Mobile Operators is highly desired

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