Microsoft Responds To Customer Queries Related To New Surface Pro


Microsoft Surface team today answered no.of queries related to the new Surface Pro on Reddit. Questions ranged from the new connector at the bottom of the Surface Pro to why there is low out-of-the box storage and more.

On Display scaling issues,

The Windows team is aggressively working on this feature to fix this for all high resolution Windows devices. We don’t have a date yet to share, so sorry. But in the meantime here are some things I do to maximize my external monitor experience..

On low out-of-the box storage,

Hello from the surface team We designed Surface Pro (and the allocation of disk space on our systems) to have the power of full Windows 8, the ability to have a simplified and fast upgrade to full Office and the confidence of a recovery image already available on your device.   Beyond the flexibility and confidence this provides, we also include an ability to extend your storage via microSDXC, USB 3.0 and SkyDrive (including 7GB of free storage).  Windows does provide tools that allow you to free space by easily removing applications you are not using as well as move the recovery image to a USB thumbdrive.

EDIT UPDATE: We decided to ship a Pro 64GB sku as it provides full windows 8 and enough storage for a number of large application installs such as games, productivity apps etc.  which usually run in the multiple GBs.  It also provides you flexibility to extend storage should you need.  If you plan to carry more personal items with you locally, our 128GB may be the better option for you.

why the decision to go with the displayport output instead of full hdmi?

Hi, this is Ed from the hardware development team. Displayport on Pro can drive an external monitor with resolutions up to 2560x1600p. We wanted to give the most flexibility with monitors available today, and generally speaking most HDMI monitors are limited to 1080p.

On the new connectors on the bottom of the Surface Pro,

Wow – I’m pumped you caught that – we haven’t announced what they are for but they aren’t an accident!  At launch we talked about the “accessory spine” and hinted at future peripherals that can click in and do more.  Those connectors look like can carry more current than the pogo pins, don’t they?

On 4 to 5 hours of battery life,

Awesome question.  The product was designed to take full advantage of Windows 8 coupled with the Ivy Bridge core processor from Intel.  We created a product that did not compromise speed, performance in any way.  With that, we wanted to be the best notebook/laptop product in its class, but still deliver you the tablet form factor.  This product is optimized in every way to take advantage of the full third generation core i5 it runs, yet give the best battery life.  If you compare it to say a MacBook Air, you will quickly see that pound for pound in battery size vs battery life, you will find optimizations that puts Surface best in its class.

That said we picked a smaller battery to be sure we were able to give you the same performance and to keep it thin.  This kept the weight under 2lbs, and still kept it thin enough to take advantage of our great Windows work for inking and give you a great inking experience (like pressure sensitive inking, ability to do kanji, great sketching).  While these tradeoffs are challenges as much as they are opportunities, we think given the performance and experience you will be getting, it is an exciting product.

Does Microsoft have any plans for an external battery or for a thicker keyboard cover that has an extra battery?

That would require extending the design of the accessory spine to include some way to transfer higher current between the peripheral and the main battery.  Which we did…

Read it in detail here. 

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