Microsoft Partners With 24/7 Inc To Build Next-Generation Cloud Platform For Customer Service

Today Microsoft announced an agreement with 24/7 Inc to build the next generation cloud platform for customer service by combining the power of natural user interfaces (NUIs) and data analytics at cloud scale (Big Data). The agreement includes the following,

• Microsoft will merge its interactive self-service assets (clients, people and technologies) into 24/7 Inc.’s PX solutions.

• 24/7 Inc. and Microsoft will forge an R&D partnership moving forward, and 24/7 Inc. will utilize Microsoft Tellme speech and natural language technologies for natural user experiences in customer service. 24/7 Inc. will also be integrating its solutions with Windows Phone, Bing and Microsoft Dynamics CRM.

• Microsoft and 24/7 Inc. have also agreed to a shared technology road map and a long-term IP licensing agreement that provides broad coverage under Microsoft’s patent portfolio for speech-related technologies.

• Microsoft will take an equity stake in 24/7 Inc.

You can read more on the announcement here. 

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