Microsoft officially lays fault for Windows Update issues at the feet of ISPs

For more than a week now some Windows 10 users have been complaining of difficulty downloading Windows Updates, complaining of the error:

“We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure you’re connected to the Internet.”

Microsoft has now acknowledged the issue officially on their Windows Update support page, and blamed the issue on ISP DNS problems, saying:

February 4, 2019 9:45 PM PST

“The Windows Update service was impacted by a data corruption issue in an external DNS service provider global outage on January 29, 2019. The issue was resolved on the same day and Windows Update is now operating normally, but a few customers have continued to report issues connecting to the Windows Update service. We expect these issues will go away as downstream DNS servers are updated with the corrected Windows Update DNS entries.”

Many users are still complaining of connectivity issues, though some say changing to an alternative DNS provider such as Google’s 8.8.8.8 or Cloudflare’s 1.1.1.1 has been helpful.

As noted above, Microsoft expects the issue to flush itself out over time as downstream DNS entries are updated.

Are any of our readers affected? Let us know below.

Via WindowsLatest

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