Microsoft confirmed to replace out of warranty Surface Pro 4 with touch screen issues

We reported in November that a firmware update in July this year appeared to have rendered some Surface Pro 4 touchscreens effectively inoperable and that it appears Microsoft could be convinced to replace affected devices if you are out of warranty.

Symptoms included:

Now, who have been following the issue, reports that Microsoft support appears to have acknowledged the issue internally, and are now replacing devices without argument if you state that the July firmware update affected the device and give them the appropriate error codes in Device manager:

Error code 10 :

Microsoft has still not made an official statement on this issue. Are our readers affected? Let us know below.


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