Microsoft today announced their partnership with Thunderhead.com which lets the customer drive their own unique journey while delivering the insights companies need to know which experiences customers want. With the ability to deliver real-time context across all channels and manage customer journeys, Microsoft Dynamics customers can now benefit from a customer engagement solution designed to foster stronger and more profitable customer relationships.
The solution will be available to select customers by the end of 2014 and availability extended into early 2015.
Thunderhead.com, a leader in enterprise solutions for customer engagement, today announced a partnership with Microsoft Dynamics, a leading CRM and ERP provider that will bring to market a complete omni-channel customer engagement solution based on the interoperability of the Microsoft Dynamics CRM platform and Thunderhead.com’s ONE Engagement Hub. The solution will give CMOs and CX leaders the ability to visualize, analyze and improve actionable customer managed journeys that allow customers to traverse their journey with a brand based on the customer’s own choices. These powerful journeys are enabled through listening across all touchpoints.
The complete solution will provide end-to-end visibility of all customer activity, connecting customer insight, context and real-time journey behavior through Thunderhead.com’s ONE Engagement Hub, with customer and activity data in Microsoft Dynamics CRM. The solution will work across marketing, sales, service and ecommerce and enable brands to successfully build and sustain long-term, customer relationships at scale, building true customer engagement that leads to increased loyalty and advocacy.
Read more about it here.