Yesterday, Microsoft announced that the Spring 2016 Wave of Microsoft Dynamics CRM has reached general availability. With the latest update, the company is adding a handful of new features which will offer more personalized and proactive customer experiences. According to the company, the Spring 2016 Wave also introduces improved capabilities that will increase user adoption, and drive service productivity for field and project service employees. In a blog post, Microsoft’s Param Kahlon stated:
I am extremely excited to announce that the Spring 2016 Wave of Dynamics CRM is generally available beginning today. Our increasingly connected world is enabling a fundamental transition to a new service economy, where companies are moving to everything-as-a-service models with managed services offerings. With our Spring 2016 Wave of Dynamics CRM, we’re enabling new personalized, proactive and predictive customer experiences. And those new customer experiences will be at the core of the digital transformation businesses are undertaking to differentiate and rise above the competition. These companies will excel at engaging customers, empowering employees, optimizing operations and transforming products.
The Spring 2016 Wave of Microsoft Dynamics CRM introduces new and enhanced capabilities that help drive user adoption with embedded learning path, and drive service productivity for field and project service employees through deep processes for field service delivery and project service automation. Dynamics CRM can help companies transform service processes with embedded intelligence.
You can get a detailed look at the Spring 2016 of Dynamics CRM here.