Many Office 365 users haven’t received unlimited storage for OneDrive yet


Almost a year ago, Microsoft announced that the company is delivering unlimited OneDrive storage to Office 365 customers at no additional cost. The company allowed users to get on a waiting list for this offer, too. However, as it seems like, many Office 365 users haven’t received this unlimited OneDrive storage offer yet. One of our regular readers, Michael Halberstadt today told us about this (read his detailed blog post here,) and as it seems like, some other users haven’t received this offer yet either. An Office 365 user commented on the company’s official blog post about this announcement:

“Seems like a lot of exciting new changes to Office 365! However Microsoft need to up their bar to make good on their promises. The unlimited announcement has been made for about a year ago yet it’s still not there. My OneDrive account is still with 1TB limit and I need more space to store stuff, I signed up on preview.onedrive but unfortunately there’s a virtual line and I don’t know how long I need to wait. As a minimum Microsoft could do a better job on updating us that **when** will it be delivered instead of keep people waiting in a invisible line with no commitment time.”

Some other Office 365 users stated:

  • “I have purchased an annual subscription only for the unlimited storage, but until now I only have 1.2 tb because I signed in the beta website before purchasing office 365, and now I’m stacked. I’m angry to say the least.”
  • “After one year in the Netherlands I still, got 1Tb with office 365 subscription. When does Microsoft give away the unlimited space as promised in this newsitem?”
  • “Still waiting for unlimited, been a 1TB for a couple months now…. Been a subscriber for nearly a year…”

It’s worth noting that some users are claiming that they have received 10TB of storage from Microsoft – however, they weren’t able to get any more storage space. User “Eugene” stated:

“Unlimited storage supposed to be applied in 10 TB increments once the initial storage was reaching the limit. However, it looks like Microsoft overestimated its possibilities. Some users who signup on the indeed have received their 10 TB storage quota. But according to the latest response from Microsoft now they cannot guarantee when the unlimited storage will be applied for a particular account.”

Here’s a simple breakdown of what actually happened:

  • On June 23, 2014, Microsoft announced that Office 365 users will be getting 1 TB of free OneDrive storage.
  • On October 27, 2014, Microsoft increased the 1 TB offer to Office 365 users who signed up for this offer.
  • Many users haven’t received their unlimited storage yet while some claim that they have received 10 TB.

Microsoft hasn’t announced if this offer has ended, however, we have reached out to Microsoft about this, and we will update this story if we hear back.

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