Joeâ€™s recent interview on Channel 9 has created a great deal of conversations and many niners and consumers expressed angst with the update process. Joe has responded to the video after seeing comments and discussions going on in various blogs.
Many of you are making critical comments here which are certainly fair. First, I was wrong when I said â€œmost people have received the February update.â€ There are many of you who have yet to receive it, and I donâ€™t blame you for speaking up and pointing out my mistake. Second, I referred to our updates as â€œcompleteâ€ because I was thinking of the internal process where we pass completed software to another group who delivers them â€“ but of course no update is complete until you all have it. Plus, at the time I did the interview we had started the NoDo (â€œmarch updateâ€) delivery process and I knew â€œit was going wellâ€ from our perspective: people were officially getting it, the success rate of its deployment on real-world phones was looking good, and we were happy that the process had STARTED well. Stillâ€”these are NOT the same as all of you getting it and Iâ€™m sorry that I came across as insensitive to that fact.
I am a very, very big advocate for all our end-users and developers, and it bothers me a lot if I sounded out of touch. I wasnâ€™t as prepared for this interview as I should have beenâ€”I walked into the studio with an informal state of mind, thinking about MIX and what we WILL be talking about, and I didnâ€™t have the right up-to-date information to give a good explanation on updates which I know to be a very high-interest topic right now.
I have read all of the comments here (and many of them on the other blogs) and so has pretty much everyone in our management team. We know itâ€™s been frustrating to wait for features/fixes and (probably worse) to hear little from us on specific dates. We are sorry the process has been rocky. The â€œwhereâ€™s my phone updateâ€ table is our first step to try to remedy this in the face of technical problems that have made our first wave of updates take longer than we expected. We know the table would benefit greatly from more detail, and we are hoping to add more to it by working with the Operators who own the â€œtestingâ€ phase to get more clarity. If your phone is shown in â€œschedulingâ€, itâ€™ll be worth checking the table next week.
In the spirit of â€œMIX as a conversationâ€ â€“ I will make sure that when I show up in Vegas that Iâ€™m well prepared to give an update in person and to try to answer your questions as best I can. You folks are obviously a very important audience for us and itâ€™s right for you to expect us to communicate and execute better. I know at this point itâ€™s our actions that matterâ€¦ The main thing we are trying to do is to get the updates out to everyone in a way that is reliable and works, and then make our process better and more transparent in the future.
Thanks to Mahi for the tip.