Apple’s iPhone X might have the screen as its selling point over other iPhones, but the cold winter air might be putting a damper on that for some buyers. Users on reddit have reported issues with the iPhone X becoming unresponsive when transitioning from a warm environment to a cold environment (e.g, going outside in November).
One user complained:
I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?
It’s worth noting that the cold has been known to affect phone screens with users of older Lumias in the past also commenting on their screens being unresponsive in the cold. Though one would expect that a $999 smartphone in 2017 would not have the same issue. In a statement to The Loop, an Apple Spokesperson had this to say:
We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.
Despite controversy about the notch, Apple’s iPhone X has been one of the best-reviewed phones all year, capturing DXOMark’s rating for the best still photos and second best smartphone camera overall.