In wake of outage, nearly 20% of Blackberry owners planning to move to other platforms

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RIM’s US market share has plunged in US over the last 40 weeks of this year.

In an online survey carried out on Wednesday Communication Mobility polled 307 BlackBerry users, surveyed amongst CBR’s senior IT decision-maker audience.

The results indicate that 18% (56 respondents) said they or their company is already in the process of switching from BlackBerry to another platform such as Apple’s iPhone, Android or Windows Phone.

A further 34% (106 respondents) said they or their company should now consider moving to a different mobile platform following the service disruption this week.

Only 37% (115 respondents) of users said they would be remaining with the company as their smartphone provider of choice.

The worldwide service failure crippled Blackberries worldwide and unleashed a storm of criticism on the company. RIM only restored service today.

The company has already seen a massive fall in their market share so far this year, as is illustrated in the above graphic by Statcounter, showing the online presence of Blackberry users in US.

Microsoft is hoping to pick up some of the defectors, and have already offered to give 25 Windows Phones away to Blackberry users with the best outage horror stories.

Read more at CBR Online here.

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