In run up to earnings, Microsoft’s Office 365 cloud rains down

When the only reason you are the most valuable company in the world is your transition to providing reliable cloud services for companies, it’s not exactly a good look when your headline service, Office 365, is gaining a reputation for constantly falling over.

Yet for the last 6 days in a row, this is exactly what Office 365 and Azure has been doing, causing service outages and lost productivity worldwide.

Microsoft is currently dealing with a service issue which has been going on for around 3 hours, and from which they are only now recovering.  Their status page confirms the following issue:

Title: Unable to access Microsoft 365 services

User Impact: Affected users are unable to authenticate to and access Microsoft 365 services.

Scope of impact: This issue may potentially affect any of your users attempting to access Microsoft 365 services.

More info: Customers that have their authorization cached are unaffected by this issue, and new authentications are succeeded approximately 50 percent of the time and rising. Dynamics 365, LinkedIn, and other services that leverage Azure Active Directory (AAD) are also affected by this event.

According to Microsoft, the root cause is that a part of the third-party managed network infrastructure that facilitates authentication requests is degraded, and the company is now trying to move to an alternate provider.

As mentioned earlier, the last 6 days have been plagued with issues, and it appears likely if this continues much longer it will start affecting Microsoft’s reputation as an effective cloud service provider, which does not bode well for the company’s image or currently sky-high share price.

Have any of our readers been caught up in this issue? Let us know below.

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