Apple fell under critique for adding a feature which would steer users towards only Apple-approved battery replacements. The firm added a message in iOS which would detect when an iPhone battery was not replaced properly by an authorised technician via checking its mico-controller. If unable to verify the battery, iOS would then restrict all battery health features until an Apple-approved technician has properly installed a new battery.
The firm delivered the following statement to online tech blog The Verge:
We take the safety of our customers very seriously and want to make sure any battery replacement is done properly. There are now over 1,800 Apple authorized service providers across the US so our customers have even more convenient access to quality repairs.
Last year we introduced a new feature to notify customers if we were unable to verify that a new, genuine battery was installed by a certified technician following Apple repair processes. This information is there to help protect our customers from damaged, poor quality, or used batteries which can lead to safety or performance issues. This notification does not impact the customer’s ability to use the phone after an unauthorized repair.
On the one hand, batteries are indeed a very sensitive phone part. one need only look at the exploding Note 7, AirPods and iPhones to understand the depth of the harm improperly instaled batteries are capable of causing to consumers. On the other hand, restricting battery health features strikes us a little heavy-handed where the warning on its own would suffice.