Gartner: Microsoft Is One Among The Fastest Growing CRM Providers In 2014

Microsoft CRM Market

Worldwide customer relationship management (CRM) software totaled $20.4 billion in 2013, up 13.7 percent from $18 billion in 2012, according to Gartner. Microsoft’s Dynamics business which includes CRM, ERP and other related products competes in this segment. According to Gartner, Microsoft held 6.2% of the market while the market leader Salesforce had about 18.4%. Good news for Microsoft is that they were one among the fastest growing CRM providers with about 22.8% growth when compared to previous year.

Source: Forbes

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