Fallout 76’s buggy state is one that every in-the-know gamer is well aware of, turning the post-apocalyptic shooter into this year’s gaming laughing stock.
The game’s large amount of negative responses has caused many to attempt a refund. At its core, the game is fundamentally bare and near-broken which should mean that consumers would be able to get a refund – not in Bethesda’s minds.
American law firm Migliaccio & Rathod LLP posted a statement to claim that it will investigate Bethesda’s illicit trade practices, described as “deceptive”.
Migliaccio and Rathod claim that Bethesda’s “heavily glitched game” is worthy of product refund and recall as many of those who tried to get refunds found the product “unplayable because of its technical problems.”
Eurogamer’s article on the matter states that Zenimax’s terms of service says that American players have a 30-day window to opt out of a class action waiver. If customers don’t post a letter to Zenimax within the 30-day period, they may only file a lawsuit against the company on an individual case-by-case basis. Pretty slimy of ZeniMax.
The disappointing part of this matter is that some customers are getting refunds while others are not – this is non-dependant on playtime or other factors. One player was even promised a refund one day which Bethesda then refused the next.
Instead, the user got this message: “Greetings, Thank you for contacting the Bethesda Support Team. Customers who have downloaded the game are not eligible for a refund. We apologize for the inconvenience. If there is anything else we can assist you with please reply to this email for further assistance. Thank you for your patience. Kind Regards, Bethesda Support”
For other stories on Fallout 76, check out this one about the Fallout player who is begging for death.