As customers filed their support tickets to receive the proper bag for their collector’s editions, Bethesda unknowingly caused a breach to their players’ private information.
Customers were given the information of other customers also trying to get themselves refunds and replacements. This information included full names, home addresses, the type of card they used (including the last four digits) and usernames. It’s a mess.
@BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout76 pic.twitter.com/KUpGCNfIF0
— Jessie Tracy (@JesscaTracy9) December 5, 2018
Bethesda took to Twitter to apologize for the security breach.
“We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window,” the company posted. “Upon discovery, we immediately took down the website to fix the error.
“We are still investigating the incident and will provide additional updates as soon as we learn more… Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation.”
Bethesda has seen a large run of bad luck following Fallout 76’s launch. It’s a shame, but it’s also mindboggling that a major company can reach such a low point, especially following the huge successes of Skyrim and Fallout 4.