The Shenmue 3 Epic Store fiasco has been going on for a couple of weeks now. Epic Games boss Tim Sweeney has blamed the situation on Valve‘s inability to support the will of individual developers, but consumers were still left astray. Now, Sweeney claims that every Shenmue 3 backer that doesn’t want to play on the Epic Store will be refunded by Epic themselves.
Taking to Twitter, Sweeney said that “Epic is funding the cost of all Kickstarter refunds resulting from Shenmue 3’s move to the Epic Games Store.”
Epic is funding the cost of all Kickstarter refunds resulting from Shenmue III’s move to the Epic Games store, so that refunds won’t reduce Ys Net’s development funding. https://t.co/mSGdbzYPJ5
— Tim Sweeney (@TimSweeneyEpic) July 2, 2019
Sweeney clarified that this wouldn’t just be for the upcoming Shenmue. Every crowdfunded title that was once planned for Steam and gets picked up by Epic will have the latter handling refunds.
“When future games go Epic-exclusive after offering crowdfunding rewards on other PC stores, we’ll either coordinate with colleagues at the other stores to ensure key availability in advance, or guarantee refunds at announcement time,” Sweeney said.
Epic’s poaching of long-anticipated titles – like Metro Exodus – has certainly frustrated PC players who remain loyal to Valve’s flawed infrastructure. Epic won’t be allowing the same influx of shovelware and adult games onto their service, but many don’t care about such things – they only care about brand loyalty.