Many of them have demanded Microsoft issue a refund to match the new price, but as Brad Groux discovered, Microsoft would rather you return the handset (which has a 60-day return window) and repurchase at the new lower price than simple credit you the difference.
— Brad Groux (@BradGroux) October 24, 2020
In the end, it seems Brad did win out, and managed to get Microsoft to issue a credit.
Microsoft’s policy is both wasteful of the buyer’s time and resources, and generally wasteful in that it results in a second-hand device which will need to be refurbished.
The reasons are unclear, but hopefully, the ruckus will cause Microsoft to change their practice in the near term.Swipe to read more stories and follow us on Twitter or like us on Facebook Open Comments More Articles from MSPU