Changewave once again confirms Windows Phone customer satisfaction higher than Android’s in USA


Consumer Research company ChangeWave polled 4,061 North Americans last December about their smartphone opinions, and once again found Windows Phone scored very well, despite its small market share.

53% of Windows Phone users were “very satisfied” with their phones, 5% higher than Android, but still below iOS at 71%.

Nokia was a great beneficiary of the of the switch, with their customer satisfaction rate increasing from only 23% of users “very satisfied” in December 2011 to 56% now being “very satisfied”, ahead of Samsung who scored 55%.

Windows Phone has been steadily gaining market share, and with more apps arriving these scores will hopefully continue to increase, making owners great ambassadors for the product.


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